Application Updates and Upgrades
In this Infrastructure-as-a-Service setup, internal IT staff still handle updates and upgrades of user applications. In case of changes/upgrades, Lean-On must be notified. If operational problems arise as a result of the changes made, the last known working version of the customer’s solution will be returned. All changes that include the OS and operating systems are maintained and updated by Lean-On.
Data Lines and Rerouting
Unless otherwise agreed, you are responsible for ensuring that data lines are rerouted and ready for use. Lean-On is happy to participate in the process and assists in aiming for the various conditions to be coordinated on an ongoing basis.
Request for Change
If you require a change to the platform you prepare and forward a Request for Change to Lean-On.
Capacity Increase and SLA
Lean-On ensures the capacity in the IT infrastructure and the service levels comply with the agreed service levels. You inform about desired changes in IT infrastructure, or changes in business or operation that will or could possibly influence the load on the IT infrastructure, and we adjust capacity levels and agreement accordingly.