At Lean-On we are committed to supporting you and your business, and to building a long-term partnership. Therefore, our contracts usually run for 3-4 years.
There are no hidden costs in our monthly user fee. It includes all data center hardware, network and storage for the data center, backup, incident management, patch management and real-time documentation.
We continuously integrate cloud computing services into our platform to ensure proactive troubleshooting, complete uptime, and a unique user experience.
Yes - you pay for a minimum of 5 users. See the information on our Entry Cloud Container concept
In each individual use and business case we optimize our solution according to your business requirements, and always have a look at the total cost of ownership, taking all the factors into account such as:
An optimized TCO is of course essential, no matter how many users, you have working on our platform. Having based our platform on a per user pr. month fee our price structure is transparent, and you can avoid budgetary surprises, which is less likely on consumption based pricing models.
The Entry Cloud Container is the DaaS platform that we offer for our small customers. You can get started easily even with a very small user group. The key components are the following:
Application updates and upgrades
In this Infrastructure-as-a-Service setup, internal IT staff still handle updates and upgrades of user applications. In case of changes/upgrades, Lean-On must be notified. Then we ensure extra ressourse are ready for the upgrade if needed, and we work with a small group of test users initially. If operational problems arise as a result of the changes made, we just return to the last known working version of the customer’s solution. All changes that include the OS and operating systems are maintained and updated by Lean-On.
Data lines and rerouting
Unless otherwise agreed, you are responsible for ensuring that data lines are rerouted and ready for use. Lean-On is happy to participate in the process and assists in aiming for the various conditions to be coordinated on an ongoing basis.
Request for change
If you require a change to the platform you prepare and forward a Request for Change to Lean-On.
Capacity increase and SLA
Lean-On ensures the capacity in the IT infrastructure and the service levels comply with the agreed service levels. You inform about desired changes in IT infrastructure, or changes in business or operation that will or could possibly have an impact on the load on the DaaS infrastructure, and we adjust capacity levels and agreement accordingly.
