Unemployment Insurance Fund FTFa

The ambition to be a digital frontrunner and the great focus on artificial intelligence place demands on the digital infrastructure. This applies, for example, to computing power to train AI models, and to where data is stored. In both areas, Lean-On is the perfect match as a cloud partner.

“Lean-On’s platform creates value for us for two particular reasons. First and foremost, we have very sensitive personal data, and it gives us a long-term sense of security that it is located on Danish servers. We will not have new strict EU regulation imposed on us, which could be a risk if we had used a cloud based in the US,” says Peter Meleschko and elaborates:

“Secondly, Lean-On provides access to high performance computing. The large computing power is absolutely crucial for developing and training AI models. It is important here that our solution is flexible, so we can scale up the capacity when we train, and scale down when we go live in production.”

Flexible solutions are particularly important for companies that work with artificial intelligence, according to Peter Meleschko. The technology is developing so rapidly that you have to deal with new advanced technoloties and opportunities on a monthly basis. Therefore, it is about building platforms where the language model is decoupled from functionalities and features.

In this way, the company can maintain functionalities and features while switching to a later and better language model. This development will only escalate, is Peter’s estimation.

Specifically, FTFa has in-house developed AI models that help members with procedures they either find difficult or have very little experience with. This includes writing good job applications and will also include help navigating the unemployment benefit system which can be complicated at times. For the former, an AI model helps write the entire job application. This is of high importance as FTFa previously were only able to assist with approx. 1,500-2,000 applications on an annual basis. The AI solution now writes 300,000 applications a year.

“You are bombarded with questions when you become unemployed. And you are asked about things you have no idea of. It creates a great sense of insecurity, because correct completion of various forms is a prerequisite for receiving unemployment benefits. For this reason, we are in the process of training a digital solution that makes it easier for the unemployed to overcome formalities, so they have more resources to look for a new job. The ambition is to create a digital solution where users only have to enter one system. We take over some of the procedures and perform them on their behalf,” he says.

At the same time, they have developed tools that sharpen the internal processes. This includes, among other things, a language model that acts as a state-of-the-art postmaster. The model decodes the inquiry and ensures that it appears in the inbox of the relevant case worker. In this way, case workers can work more efficiently, and quickly provide the right advice to the members.

FTFa see themselves as a digital pioneer in the industry. The solutions are developed in-house, and they have generally been among the first to use artificial intelligence in Denmark. Hence, they also make a lot of experiments when it comes down to needs, opportunities and solutions.

According to Peter Meleschko, there must be a willingness to fail, because they will. The constant focus on finding new ways to utilize technology also places demands on their partners. And Lean-On meets those demands.

“We have worked closely with Lean-On for many years. It is largely due to their flexibility and their desire to find new solutions. If we need a new generation of GPUs to operate our AI solutions, they are responsive and make an effort to deliver quickly. In that way, they are a really good primary operating partner,” Peter Meleschko concludes.